Effective Date: June 12, 2025
Last Updated: June 12, 2025

At Frozentik Casino Hotel, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our services across any Frozentik casino hotel or casino and hotel resort property.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, postal address, and identification documents (where legally required for check-in).

• Booking and Stay Information: Check-in/check-out dates, preferences, and special requests at any Frozentik casino and hotel resort.

• Technical Data: IP address, browser type, device information, and location data collected during your visit to our official website.

2. How We Use Your Information

We use your data only for purposes related to improving your experience at our casino hotel properties:

• Confirm and manage reservations

• Improve guest services across all casino and hotel resort locations

• Communicate updates and service messages

• Ensure safety and security of all guests and staff

3. Data Sharing and Disclosure

Frozentik does not sell, rent, or trade your personal information. Your data may only be shared:

• With internal departments for guest coordination and communication

• With government authorities if legally required

• With technology partners for secured data processing and customer support

4. Data Security

We apply technical and administrative measures to protect your personal data across all Frozentik casino hotel systems. This includes secure server storage, encryption protocols, and restricted internal access.

5. Your Rights

You may, at any time:

• Request access to the personal data we hold

• Correct inaccurate or outdated information

• Request deletion of your personal data

• Withdraw consent for data use

All requests can be submitted via the contact page on our website.

6. Use of Cookies

We use limited cookies to enhance your experience and track basic visitor activity for analytics. You may choose to disable cookies in your browser without affecting core services of any Frozentik casino and hotel resort website.

7. Policy Updates

We may update this policy periodically. All changes will be reflected on this page. Continued use of our services means you accept the revised terms.